1. Exchange Policy
- Time Frame: Items can be exchanged within 7 days of purchase.
- Conditions for Exchange:
- Item must be unused, unwashed, and in original condition.
- All tags and labels must be attached.
- Original receipt or proof of purchase is required.
- Item must be unused, unwashed, and in original condition.
- Exchange Availability: Exchange depends on stock availability. If the desired item is not available, a store credit or alternate item may be offered.
2. Refund Policy
- Refunds are not offered on items once sold, except in cases where:
- The item is defective or damaged at the time of purchase.
- The wrong item was provided.
- The item is defective or damaged at the time of purchase.
- In such cases, customers must return the item within 3 days of purchase with the original receipt.
3. Non-Refundable / Non-Exchangeable Items
- Sale items, discounted items, and custom orders are non-refundable and non-exchangeable.
- Accessories and undergarments are not eligible for return or exchange due to hygiene reasons.
4. How to Process an Exchange
To exchange an item, visit our store at the address below with the item and original receipt:
📍 Shop #5, Nisal Plaza, Javaid Market, Mardawal Chowk, Naushehra District, Khushab, Punjab
📞 Phone/WhatsApp: 0306-6053505
📧 Email: rashidsohail8292@gmail.com
5. Customer Support
For questions or concerns regarding your purchase, feel free to contact us. We’re here to help!